How we communicate
Parents and Carers Communication.
We know that our communication with parents and carers must be accurate, balanced and frequent.
We know that we must respect and utilise the experience and skills of the parent/ carer body. We recognise the importance of always maintaining positive and open lines of communication with parents and carers, and we are committed to doing this is a way that is accessible and helpful, but also realistic and manageable.
All Springfields staff recognise that communication is a two-way process and aim to ensure that parents are listened to and that any concerns or questions are dealt with in a professional, timely and appropriate manner.
We aim to ensure that our communications:-
- Keep parents and carers appropriately informed
- Are honest, ethical and professional
- Use language that can be easily understood
- Are carried out within an agreed time frame
- Use the method most effective and appropriate to the context, message and audience.
Parent voice is very important to us. Therese Flaherty is our full time Parent Support Advisor. The primary function of her role is to support parents/carers in supporting their children’s education and wellbeing and serve as the main communication support between parents/carers and the Academy. She can be contacted on therese.flaherty@sprigfieldsacademy.org
Our leadership link for parental engagement is Nicola Brooks, Deputy Headteacher who can be contacted on nicola.brooks@springfieldsacademy.org
Our communication approach includes:
- Weekly individual communication from staff in the parent/carers' preferred communication method, which could be a phone call, email or message via the Class Charts School App
- Two parent consultations a year, either face to face, phone call or online (Term 1 & 3)
- An Annual Review of your child's EHCP
- Two Academic Overview Reports (Term 2 & 4)
- A Full School Report (Term 6)
- Termly Whole School Celebration News
- Regular letters from the Headteacher
- Regular communication updates from teachers and/or Therapy/Support staff as required
- Social Media updates
- Ensuring all parents / carers are clear about the role of the Local Governing Body (LGB) and the parent representatives within this body.
- Community events e.g. coffee mornings, Christmas and Summer fair
The school, through a culture of inclusion, central to the principles of Reach South, is welcoming to all pupils and families from different backgrounds, faiths and those of no faith.
In order to help us with all communications, we ask you to make sure that we always have accurate contact details for you and that these are updated if anything should change.
Class Charts - School App
From September 2024 we will be using Class Charts to support our communication with parents. Please contact the school for your unique log in to access your child's account.
Using Class Charts you will be able to:
- Directly message staff
- Access whole school communications, letters an announcements
- View your child's attendance percentage
- Give consent for school events and experiences
- Report your child absent
- View behaviour points and rewards your child receives
For further information on setting up your Class Charts Parent account please follow this link:
Parent Communication_Information_2024_2025
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Communication Guidance for Families 24 25 V 2
download_for_offline
download_for_offlineCommunication Guidance for Families 24 25 V 2
- Communication Overview for Families 24 25 download_for_offline
download_for_offlineCommunication Overview for Families 24 25
These are comments some of our parents/ carers chose to make:
My son has just started in this school and I have seen a lot of change in him. He's less aggressive, more happier and is always looking forward to go to school unlike his previous school.
Feel that the first week has gone well. Think the staff are working hard.
xxxx has come on leaps and bounds.
So pleased my son has a place here, they understand the challenges autism causes with learning and socialising. Thank you
Fantastic school. So please xxxxx now attends and he absolutely loves going to school which is a big step forward!
My son's teachers are amazing! All staff on site very friendly and helpful.
- Communication Overview for Families 24 25 download_for_offline